Overview
InsuranceTXS strives to provide clear, fair and transparent service. If you are not fully satisfied with a purchase made on insurancetxs.com, you may request a refund within 30 days from the date of the original transaction, subject to the terms and conditions below.
1. Eligibility for Refund
Refunds are available for purchases of digital services, policy setup fees, or one-time services purchased directly from insurancetxs.com if a refund request is submitted within 30 days of purchase.
For subscription-based services, refunds or prorated refunds will be handled as described in the “Subscriptions” section below.
To be eligible, the service must not have been fully rendered in a way that prevents reasonable refund (for example, if coverage has already been issued and third-party fees were paid, see Exclusions).
You must provide your order number, the email used for purchase, and a brief reason for the refund request.
2. Non-Eligible Situations / Exclusions
Third-party fees (for example, insurer charges, underwriting fees, or government/regulatory fees) that we remit on your behalf are non-refundable if those fees have been paid to the third party.
Claims already processed, insurance policies already bound or active where coverage has commenced may not be eligible for full refunds. Partial refunds may be considered on a case-by-case basis.
Any fraud, misrepresentation, or abuse of services will void refund eligibility.
Refunds are not available for promotional items, gift cards, or fees specifically labeled as non-refundable at the time of purchase.
3. Subscriptions & Recurring Payments
If you are on a recurring subscription and request cancellation within 30 days of your most recent charge, we will evaluate whether a prorated refund is appropriate based on service usage.
Cancellations stop future billing — they do not automatically guarantee a refund for past billing periods. Please contact support to request review.
4. How to Request a Refund
To request a refund, please follow these steps:
Email our support team at support@insurancetxs.com with the subject line: Refund Request — [Order #].
Include in the email: your full name, order number, purchase date, and a short explanation of why you are requesting a refund.
If requested, provide any supporting documentation (receipts, screenshots, correspondence).
5. Processing Time & Method
Once we receive a valid refund request, we will acknowledge it within 3 business days.
Refunds are typically processed within 7–14 business days after approval. The exact timing depends on your bank or payment provider.
Refunds are returned to the original payment method used at purchase. If that is not possible, we will contact you to arrange an alternative method.
InsuranceTXS is not responsible for delays caused by banks, card issuers, or payment processors.
6. Chargebacks & Disputes
If you initiate a chargeback with your bank before contacting us, please notify us immediately. We will review your case and may request documentation. Repeated or unjustified chargebacks may result in account restrictions.
7. Changes to This Policy
InsuranceTXS reserves the right to modify this Refund Policy at any time. Changes will take effect when posted on insurancetxs.com. For significant changes, we will display an updated effective date.
8. Contact Us
If you have questions about refunds or this policy, contact:
Email: info@insurancetxs.com
Address: [7403 Diehl CT, Louisville, ky 20220]